CHANKAR TOUR AND TRAVELS (OPC) PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and booking or enquiring about our Indian tour packages.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, request a tour package, or make a booking.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing or communication address
  • Number of travelers
  • Travel dates
  • Destination preferences
  • Booking and enquiry details
  • Information required to arrange travel services

Payment Information

When you make a payment, payment information may be processed through third-party payment gateways or financial service providers.

We generally do not store complete card, banking, or other sensitive payment credentials on our own servers unless specifically required and legally permitted.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Technical Information

When you visit our website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

This information may be used for website security, analytics, troubleshooting, and improving our services.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries
  • Provide information about our tour packages
  • Process and manage bookings
  • Communicate regarding your travel arrangements
  • Confirm payments and reservations
  • Coordinate services with relevant travel providers
  • Provide customer support
  • Process cancellations or refunds
  • Improve our website and services
  • Maintain website security
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with applicable laws and legal obligations
  • Send service-related communications

Where permitted by applicable law, we may also use your contact information to send promotional or marketing communications. You may request to stop receiving such communications.

3. Sharing of Information

We do not sell or rent your personal information for money.

We may share relevant information with trusted third parties when necessary to provide the services you request.

These parties may include:

  • Hotels and accommodation providers
  • Transportation providers
  • Tour operators
  • Activity and sightseeing providers
  • Ticketing providers
  • Payment gateways
  • Technology and website service providers
  • Customer-support providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

4. Payment Processing

Payments made through our website may be processed by third-party payment gateways.

Your payment information may be handled directly by the applicable payment service provider in accordance with its own terms and privacy policy.

We encourage customers to review the privacy practices of the payment provider before completing a transaction.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain website functionality
  • Understand website traffic
  • Analyze how visitors use our website
  • Improve website performance
  • Support security and fraud prevention
  • Provide relevant communications or marketing, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, hotels, travel providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Customers should review the privacy policies of third-party websites before providing them with personal information.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain booking and transaction records
  • Handle customer support
  • Process refunds or disputes
  • Meet legal, accounting, tax, or regulatory requirements
  • Protect our legal rights
  • Prevent fraud or misuse

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a concern regarding the handling of your personal information

Requests may be subject to applicable legal and regulatory requirements.

To exercise an applicable privacy right, please contact us using the details provided below.

11. Marketing Communications

If you receive promotional emails, messages, or other marketing communications from us, you may request to stop receiving them.

You can contact us to opt out of promotional communications.

Please note that even if you opt out of marketing communications, we may still send important service-related communications regarding your bookings, payments, cancellations, refunds, or other transactions.

12. Third-Party Service Providers

We may use third-party service providers to support our website and business operations.

Such providers may assist with:

  • Website hosting
  • Payment processing
  • Communication
  • Analytics
  • Customer support
  • Booking management
  • Security
  • Technical services

Where necessary, these providers may have access to relevant information solely for providing their services to us.

13. Data Transfers

Some third-party service providers may process information from locations outside your state or country.

Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to handle such information in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Consent

By using our website, submitting an enquiry, or providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where consent is required under applicable law, we will seek appropriate consent before processing personal information for the relevant purpose.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

CHANKAR TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
2-4-21/182/1, Inner Ring Road,
Yadavareddy Nagar, Attapur, Rajendra Nagar,
K.V. Rangareddy, Telangana – 500048

Email: CHANKARPVTLTD@GMAIL.COM

Phone: 7416012225 / 7416012227

Website: chankartour.com

We will make reasonable efforts to respond to privacy-related requests and concerns within a reasonable period, subject to applicable law.