At CHANKAR TOUR AND TRAVELS (OPC) PRIVATE LIMITED, we aim to provide a clear and transparent refund process for customers who book our Indian tour packages and travel services.

This Refund Policy explains when refunds may be available, how refund amounts are determined, and how eligible refunds are processed.

1. Refund Eligibility

Refunds may be available when a booking is cancelled in accordance with the applicable cancellation terms.

The refund amount depends on the specific tour package, services included, cancellation date, and terms of the hotels, transportation providers, ticketing companies, activity providers, and other suppliers involved in the booking.

A refund is not automatically guaranteed merely because a customer requests cancellation.

2. Calculation of Refund Amount

Where a refund is applicable, the refundable amount may be calculated after deducting applicable charges, including:

  • Cancellation charges
  • Hotel cancellation charges
  • Transportation cancellation charges
  • Ticket cancellation charges
  • Activity or sightseeing cancellation charges
  • Non-refundable booking amounts
  • Administrative or processing charges, where applicable
  • Payment gateway or transaction charges, where applicable
  • Government taxes or other charges that cannot be refunded

The final refund amount will be communicated to the customer after reviewing the booking and applicable supplier policies.

3. Non-Refundable Services

Some services may be completely or partially non-refundable after confirmation.

These may include:

  • Non-refundable hotel bookings
  • Advance-paid transportation
  • Airline or railway tickets
  • Entrance tickets and permits
  • Adventure or recreational activities
  • Special events
  • Prepaid sightseeing arrangements
  • Processing or reservation charges
  • Other services specifically identified as non-refundable

Where a service provider does not permit a refund, the corresponding amount may not be refundable to the customer.

4. Cancellation and Refund

Refunds related to cancellations are governed by the Cancellation Policy applicable to the customer’s booking.

Customers should submit cancellation requests as early as possible because cancellation charges may increase as the travel date approaches.

For specific cancellation terms, customers should refer to the cancellation conditions provided with their booking confirmation or package details.

5. Refunds for Unused Services

If a customer voluntarily chooses not to use any part of a confirmed tour package, a refund for the unused portion is not guaranteed.

For example, choosing not to use an included hotel night, sightseeing activity, transportation service, meal, or other package component may not qualify for a refund.

Any refund for unused services will depend on the terms of the relevant service provider.

6. Tour Cancellation by CHANKAR TOUR AND TRAVELS

In exceptional circumstances, we may need to cancel or substantially modify a tour due to circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Road closures
  • Transportation disruptions
  • Strikes
  • Civil disturbances
  • Security concerns
  • Public health emergencies
  • Operational issues
  • Unavailability of essential travel services
  • Other unforeseen circumstances

If we cancel a tour, we will make reasonable efforts to inform affected customers and may offer an alternative arrangement or applicable refund, subject to the terms of the booking and amounts recoverable from relevant service providers.

7. Refund Processing

Once a refund has been approved, we will initiate the refund using the original payment method wherever reasonably possible.

The time required for the refund to reach the customer’s bank account, card, or payment instrument may vary depending on the payment gateway, bank, card issuer, or financial institution.

CHANKAR TOUR AND TRAVELS is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.

8. Payment Gateway and Transaction Charges

Where applicable, payment gateway fees, transaction charges, convenience fees, processing fees, or other charges that are non-refundable may be deducted from the refund amount.

9. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment for the same booking, the customer should contact us as soon as possible.

After verifying the transaction, an eligible duplicate payment may be refunded after deducting any applicable non-refundable transaction or processing charges.

10. Failed Transactions

If a payment is shown as failed but the amount has been debited from the customer’s account, the customer should contact us and provide the relevant transaction details.

We will verify the transaction status with the applicable payment provider.

If the payment was received by us but the booking was not successfully confirmed, the eligible amount may be refunded according to the circumstances and payment-provider records.

11. No-Show and Missed Services

Payments for bookings that are not used because of a customer’s failure to arrive, late arrival, missed departure, or other personal circumstances may be non-refundable.

Any refund will depend on the applicable terms of the relevant service providers.

12. Changes to Bookings

If a customer requests a change to an existing booking instead of cancellation, additional charges may apply.

Any difference in the cost of the revised booking will be payable by the customer where applicable.

If the revised booking costs less, any resulting refund will be subject to the applicable package and supplier terms.

13. Refund Request Procedure

To request a refund, customers should contact us with:

  • Customer name
  • Booking/reference number
  • Registered mobile number
  • Email address
  • Payment/transaction details, where applicable
  • Reason for the refund request
  • Relevant supporting documents, if required

Our team may request additional information to verify the booking and payment.

14. Refund Review

All refund requests are subject to verification.

We may review:

  • Booking records
  • Payment records
  • Cancellation date
  • Travel date
  • Supplier cancellation policies
  • Services already used
  • Applicable package-specific terms

The refund decision will be based on the applicable booking conditions and relevant service-provider policies.

15. Refund Disputes

If you believe a refund has been incorrectly calculated or processed, please contact us promptly with your booking and payment details.

We will review the matter and provide clarification based on the applicable booking terms.

16. Policy for Special Tour Packages

Certain tour packages may have special refund conditions.

If a specific refund policy is mentioned on the tour package page, quotation, invoice, booking confirmation, or other booking communication, those specific conditions will apply to that booking.

Customers are encouraged to carefully review the applicable terms before making payment.

17. Policy Updates

CHANKAR TOUR AND TRAVELS reserves the right to modify or update this Refund Policy from time to time.

Any updated policy will be published on our website.

18. Contact Us

For questions regarding refunds, please contact:

CHANKAR TOUR AND TRAVELS (OPC) PRIVATE LIMITED

Address:
2-4-21/182/1, Inner Ring Road,
Yadavareddy Nagar, Attapur, Rajendra Nagar,
K.V. Rangareddy, Telangana – 500048

Email: CHANKARPVTLTD@GMAIL.COM

Phone: 7416012225 / 7416012227

Website: chankartour.com